Customer Care Executive - Blinkit Blended Process (Work From Home)

Customer Care Executive - Blinkit Blended Process

Work From Home | Startek India

Overview

Startek (Aegis Customer Support Services Pvt. Ltd.) is hiring for the position of Customer Care Executive - Blinkit Blended Process. This is a permanent Work From Home opportunity for candidates with 0-5 years of experience. The role involves handling customer queries through calls, chats, and emails for the Blinkit process.

Important: Hiring office is located in Lucknow, but this is a permanent Work From Home position. Must have a laptop/desktop with minimum 8GB RAM, Windows 10, and Wi-Fi connection.

Job Details – Overview

Details	Information
Company Name	Startek (Aegis Customer Support Services Pvt. Ltd.)
Post Name	Customer Care Executive - Blinkit Blended Process
Experience Required	0 - 5 years
Salary	₹17,000 - ₹20,000 CTC per month (2-2.25 Lacs P.A.)
Location	Remote (Permanent Work From Home)
Education	Undergraduate/Graduate (any stream)
Openings	Multiple
Employment Type	Full Time, Permanent
Industry	BPM / BPO
Role Category	Customer Success, Service & Operations

Roles & Responsibilities

Responsibility	Description
Customer Query Handling	Handle customer queries through calls, chats, and emails for the Blinkit process
Issue Resolution	Ensure customer satisfaction by resolving issues efficiently and professionally
Order Management	Manage order-related concerns like delivery delays, refunds, and replacements
Documentation	Maintain accurate call logs and case updates while adhering to quality standards
Team Collaboration	Collaborate with internal teams to ensure smooth communication and issue resolution

Eligibility Criteria

Criteria	Requirement
Communication Skills	Excellent communication skills in English & Hindi (spoken and written)
Education	Undergraduate / Graduate (any stream)
Experience	Freshers and experienced candidates can apply
Hardware Requirements	Must have laptop/desktop with minimum 8GB RAM and Windows 10
Internet Connection	Wi-Fi connection is mandatory
Shift Timing	Comfortable with 24/7 rotational shifts (9 working hours including 8 productive hours + 1 hour break)
Working Days	6 days working, 1 rotational week off
Training	On-the-job training provided (certification required post-training)

Interview Process

Selection Steps:

1 HR Evaluation

2 L1 Operations Evaluation

3 L2 Operations Round

4 Ambition Test

5 Client Evaluation

Key Skills Required

Skill Category	Specific Skills
Primary Skills (Preferred)	Customer Support Voice Process
Secondary Skills	Inbound Voice Process Inbound Customer Service Domestic Voice Process Bpo Voice Telecalling Inbound Calls Voice Support Domestic Process

About Startek

Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences.

Our Values unite us, creating a shared set of behaviors that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients, and our shareholders.

Company Address

Startek (Aegis Customer Support Services Pvt. Ltd.)
LOWER GROUND FLOOR, LG A5-A8, ART GUILD HOUSE,
PHOENIX MARKET CITY, LBS MARG, KURLA WEST,
Mumbai, MUMBAI, Maharashtra, India

This is a Permanent Work From Home opportunity with Startek for Blinkit Process