Customer Care Executive - Blinkit Blended Process (Work From Home)

Customer Care Executive - Blinkit Blended Process

Work From Home | Startek (Aegis Customer Support Services Pvt. Ltd.)

3.19294 Reviews

Startek

Experience: 0 - 5 years

Salary: 2-2.25 Lacs P.A.

Location: Remote (WFH)

Education: Undergraduate/Graduate

Openings: Multiple

Roles & Responsibilities

• Handle customer queries through calls, chats, and emails for the Blinkit process.
• Ensure customer satisfaction by resolving issues efficiently and professionally.
• Manage order-related concerns like delivery delays, refunds, and replacements.
• Maintain accurate call logs and case updates while adhering to quality and productivity standards.
• Collaborate with internal teams to ensure smooth communication and issue resolution.

Eligibility Criteria

• Excellent communication skills in English & Hindi (spoken and written).
• Education: Undergraduate / Graduate (any stream).
• Experience: Freshers and experienced candidates can apply.
• Must have a laptop/desktop with minimum 8GB RAM and Windows 10.
• Wi-Fi connection is mandatory.
• Comfortable with 24/7 rotational shifts (9 working hours including 8 productive hours + 1 hour break).
• 6 days working, 1 rotational week off.
• On-the-job training provided (certification required post-training).

Note: Hiring office is located in Lucknow, but this is a permanent Work From Home position.

Interview Process

1

HR Evaluation

2

L1 Operations Evaluation

3

L2 Operations Round

4

Ambition Test

5

Client Evaluation

Job Details

Salary: ₹17,000 - ₹20,000 CTC per month

Employment Type: Full Time, Permanent

Work Mode: Permanent Work From Home (WFH)

Industry: BPM / BPO

Role Category: Customer Success, Service & Operations

Key Skills

Customer Support

Voice Process

Inbound Voice Process

Inbound Customer Service

Domestic Voice Process

Bpo Voice

Telecalling

Inbound Calls

Voice Support

Domestic Process

Skills highlighted with bold border are preferred.

Education

UG: Graduation Not Required (Any stream graduates or undergraduates can apply)

About Startek

Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences.

Our Values unite us, creating a shared set of behaviors that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients, and our shareholders.

Company Address

Startek (Aegis Customer Support Services Pvt. Ltd.)
LOWER GROUND FLOOR, LG A5-A8, ART GUILD HOUSE,
PHOENIX MARKET CITY, LBS MARG, KURLA WEST,
Mumbai, MUMBAI, Maharashtra, India

This is a Permanent Work From Home opportunity with Startek for Blinkit Process